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Contact Center1 MIN READ

Abandoned Call

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

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In call center operations, abandoned calls are telephone calls that were initiated by a caller, only to have the caller end the call prematurely. Abandoned calls are logged by the management application component of a computer telephony integration (CTI) system or contact center system and is primarily used for customer loyalty tracking.

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