Contact Center1 MIN READ
Abandoned Call
![](https://linklive.ai/wp-content/uploads/2022/08/Asset-Cover.png)
Learn More: Connect with LinkLive
In call center operations, abandoned calls are telephone calls that were initiated by a caller, only to have the caller end the call prematurely. Abandoned calls are logged by the management application component of a computer telephony integration (CTI) system or contact center system and is primarily used for customer loyalty tracking.
The Road to Recovery: Improving Patient Engagement
For Patients, Convenience is King
COVID’s Impact on the Nursing Shortage Crisis