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Contact Center1 MIN READ

Abandoned After Threshold

November 14, 2020 By LinkLive System
  • LinkLive System
  • November 14, 2020

Read More: Experience Innovation in Communications

Abandoned after threshold is a metric that measures the number of abandoned calls at the stage prior to entering an agent’s queue. The stage is generally determined by either a pre-recorded greeting by an IVR, or triggered by a live operator when a call is answered.

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