Call Center1 MIN READ
Invisible Queue is a technology that helps the voice agents to manage their time. The agent presses a button to start listening to the messages on his/her voice mail. When agent finished with previous call, the software will automatically take next call and the calls are automatically re-routed to agents as per queuing strategy.
HCBS 2022 In Review: 3 Trends to Watch
CCaaS: How it Started and Where it’s Going
Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement
COVID’s Impact on the Nursing Shortage Crisis