Call Center1 MIN READ
Interactive Voice Response (IVR)
Learn More: Connect with LinkLive
Interactive Voice Response (IVR) is a technology that allows businesses to route customer calls based on the customer’s spoken input.
Reinventing the Contact Center Customer Experience
COVID’s Impact on the Nursing Shortage Crisis
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
HCBS 2022 In Review: 3 Trends to Watch
Communications Technology: The Key to Curbing Staff Shortages
Read More: Meet Reva, a Chatbot Powered by Artificial Intelligence