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Platform
- - LinkLive Core
    
    Use a current, secure platform with pre-built workflows, delivering impressive outcomes.
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  - Empowering Agents
    
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Industries
- - Healthcare
    
    Secure, HIPAA-compliant communications combined with AI-powered patient outcomes improvement.
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    Enable successful customer journeys through consistent and personalized service across all channels.
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    Supporting 211s, 988s, and community programs with AI-enabled tools that improve service delivery and care.
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- - Celebrating LinkLive, The Future of Customer Engagement
    
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- - LinkLive Strengthens Leadership Team Following Record Growth Year
    
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Blog
Call Center
Average Wait Time (AWT)

Call Center1 MIN READ

Average Wait Time (AWT)

November 8, 2020 By LinkLive

LinkLive
November 8, 2020

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The average wait time (AWT) or wait time average is calculated as the average of the highest value of the actual call time for each call in a user segment within the time period being analyzed.

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