Banking Overhaul: 63% Fewer Reps, 80% Less Hardware
In this webinar, Steve Schexnayder, CIO of Neighbors FCU, shares how his team overhauled their digital infrastructure—cutting outdated hardware by 80%, reducing their rep count from 27 to just 10, and using AI to manage up to 60% of incoming calls.
Whether you’re in banking, credit unions, or customer operations, their story is a powerful example of how secure, AI-enabled communication can drive real results.
Key Takeaways:
- How to modernize your bank without disrupting service
- What a phased AI rollout looks like in real finance operations
- Why reducing headcount didn’t reduce credit union member satisfaction
- What to prioritize when consolidating communication platforms
Whether you’re in banking, credit unions, or customer operations, Neighbors’ story is a powerful example of how secure, AI-enabled communication can drive real results.
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