The Unrivaled Security of LinkLive’s Platform
Many are called. Few are chosen.
We’re proud to share that we have—not once but twice—garnered the esteemed HITRUST r2 certification. The LinkLive Customer Engagement Platform is the only embedded contact center solution that has earned this certification, which offers peace of mind to our more than 1,200 clients in the world’s most highly regulated industries.
What is HITRUST?
The HITRUST Assurance Program incorporates more than 50 regulations and standards with a risk-based approach and includes HIPAA, SOC 2, PCI, and various cybersecurity frameworks. Widely considered the most stringent level of data assurance that a contact center can achieve, this certification not only validates our approach to data security—it also serves as a guide for us to address security and data protection challenges.
The certification specifically covers LinkLive’s data centers. These facilities meet rigorous regulatory standards and are effectively managing risk, Coupled with LinkLive’s end-to-end encryption and compliance with various regulations and standards (GDPR, HIPAA, ISO 27001, and more), our architecture provides control over all data, including who can access it, how long it’s stored, and how it’s used. In addition, data is segmented by client, meaning no information—prompts, outputs, or training details—is shared with other customers. And unlike other companies (especially those making headlines lately), LinkLive never uses client or end-user data to improve any third-party AI.
The Gold Standard in Security
Originally developed for healthcare organizations, the HITRUST certification has gained traction in other highly regulated sectors, notably banking and finance. This dovetails perfectly with LinkLive and its client base of highly regulated industries: finance, healthcare, and social assistance.
Our platform enables secure communication between businesses and their customers through a variety of encrypted channels. With these tools, organizations that are subject to strict data, security, and privacy laws can rest assured, knowing they’re communicating securely with their customers, members, patients, and residents.
“We deal with sensitive financial information and customer data every single day,” said Laurie Holt-Aspinwall, Service Center VP and Consumer Lending Manager of RiverRun Bank. “We chose LinkLive, because their platform allows us to conduct business securely with our banking customers.”
Cybersecurity is paramount for every organization. It’s even more critical for organizations that are subject to rigid regulations and oversight. “This HITRUST r2 certification reinforces LinkLive’s commitment to security and our decision to use their platform,” added Holt-Aspinwall.
