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Inside Story of the AIRS (Inform USA) Innovation Award

At the Inform USA Conference (formerly AIRS), innovation in community connection took center stage and PA 211 was honored with the Innovation Award for its groundbreaking work in AI-enabled service delivery.

In this on-demand webinar, Emily Aubele, Vice President of PA 211/United Way of Pennsylvania, shares key takeaways from the conference and offers a behind-the-scenes look at what led to their national recognition.

Key Takeaways:

  • Highlights from the Inform USA Conference: key themes, trends, and takeaways
  • Why PA 211’s approach stood out to Inform USA judges
  • How AI is reshaping referral delivery and human connection
  • What innovation looks like when applied in real-world service systems

See what’s next in digital transformation for social good, from the national stage to local impact.

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