Epic Integration Cuts 30 Seconds Off Every Call
In this webinar, Scott Dorow, Director of Call Center Operations at North Memorial Health, shares how his team used LinkLive to integrate Epic in just four months to dramatically improve efficiency, cut average handle time (AHT) by 30 seconds, and enhance the patient experience with smarter self-service options.
Whether you’re in healthcare operations, IT, or patient engagement strategy, this conversation offers a clear look at how secure, AI-integrated communication tools can streamline workflows and elevate care delivery.
Key Takeaways:
- How to streamline Epic integrations
- Why a 30-second AHT reduction means real cost savings
- How self-service tools improve both operations and patient experience
- When AI-enhanced workflows empower clinical and support teams
- Why secure communication is the backbone of healthcare innovation
Discover how one healthcare leader redefined patient engagement—without sacrificing security or service quality.
Watch Now