Embedded Knowledge Base
Real-Time, Reliable Knowledge
Every interaction is logged for full visibility and compliance, giving you control over your data at all times
Seamless Integration & Connectivity
Connect your knowledge base to your customer data sources and industry.
Empowering Agents & Customers
Give agents and customers instant access to accurate answers to reduce resolution times and enable confident self-service at every touchpoint.
Secure & Compliant by Design
Protect sensitive information with enterprise-grade security and industry-leading compliance, purpose-built for regulated environments.
Why Organizations Choose LinkLive Knowledge Base
- Answer with Dynamic, Always-Current Content Move beyond static repositories—LinkLive Knowledge Base evolves in real time as agents and virtual assistants resolve customer issues, ensuring every answer is accurate and relevant.
- Provide Faster, Better Resolutions Equip agents and bots with instant access to collective organizational knowledge, reducing handle times and boosting first contact resolution rates.
- Integrate Seamlessly Across Systems Unify knowledge across your CRM, customer databases, and industry platforms like Epic EHR for a single source of truth that powers every channel.
- Ensure Security & Compliance Built on a HITRUST-certified platform, LinkLive protects your sensitive data with strict isolation and full auditability—meeting the highest standards for regulated industries. Unlike public AI tools, your information stays private and secure.
Purpose-Built for Modern Customer Engagement
From banking to healthcare, organizations trust LinkLive Knowledge Base to deliver support that evolves with their needs. Embed knowledge directly into every workflow so agents and customers get the right answers at the right moment.
Support both human and virtual agents with consistent, up-to-date information. Whether through Agent CoPilot, automation tools, or as a stand-alone solution, LinkLive helps teams resolve issues faster and more confidently.
With more than 20 years of domain expertise, LinkLive understands the regulatory, operational, and integration challenges of complex industries. Every interaction is supported by knowledge that is secure, relevant, and reliable.
Continuous Compliance & Proactive Protection
We don’t just meet compliance standards. We continuously monitor, audit, and refine our processes to stay ahead. With ongoing HITRUST r2 reviews and proactive security practices, your organization is protected against emerging risks at all times.
Why Not ChatGPT or Public AI?
Public AI platforms are built for general use and do not meet HITRUST r2 or other industry-specific security requirements. LinkLive keeps your information private by ensuring it is never used to train or inform external AI systems. Your data is always yours—never shared, reused, or exposed.
What Belongs in Your Bank’s Knowledge Base?
This practical brochure outlines the essential content every financial institution should include—like procedures, policies, scripts, and support tools—plus a checklist to help you organize and launch your internal Knowledge Base with confidence.