Digital Customer Service
(DCS)
Intelligent Virtual Assistants
to allow self-service
with human-centered
Conversational AI, for more
efficient and effective CX.
Full Messaging Tools
to provide consistent
support, in whatever
channel your
customers prefer.
Collaboration Tools
to improve team
efficiency and boost CX
and EX across the board.
Enterprise Message Routing
configured mail gateway so
your customers can
message directly to your
enterprise applications
Boost Productivity
with AI that Matters
Amplify service, delight customers, and boost performance with intelligent, secure, AI-enabled digital messaging capabilities. The result: More efficient agents, more effective supervisors, more successful conversations.
Natural Language Processing
Empowers intelligent virtual assistants to understand and interpret customer queries, providing accurate responses.
Personalized Interactions
Enhance customer experiences by tailoring conversations based on individual preferences, history, and past interactions.
Real-Time Translation
Enables agents and customers to communicate in any of 70+ common languages, in real time, speeding resolution and maximizing satisfaction.
Automate the Routine
Save time and focus by automating data entry, appointment scheduling and responses to frequently asked questions.
Every Messaging
Channel Covered
LinkLive messaging services – including social channels, chat, SMS, and secure mail – enhance contact center performance by enabling real-time or asynchronous communication, chat bots for automation, and trend analysis to provide optimal recommendations for successful resolution.
Full Range of Agent Collaboration Tools
Empower agents with a full suite of tools, enabling them to handle customer inquiries and interactions more efficiently and effectively. Collaborating with customers through co-browse, desktop sharing and secure file transfer will improve first call resolution rates, reduce customer frustration, and enhance the overall customer experience.
Enterprise Message Routing
Enterprise message routing integrates the security of LinkLive with common enterprise email gateways, providing control, security, and compliance while improving organizational efficiency. Simplify communication, reduce audit complexity, and streamline processes, by ensuring secure content exchange between consumers.
Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.
Manager, Patient Flow at
Fairview Health Services
LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.
Customer Service Center Manager at
a major financial services firm.
Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.
Assistant Vice President
Service Center Manager, Newburyport Bank
Serving Hundreds of Global Enterprises
Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.
