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Boost Productivity
with AI that Matters

Amplify service, delight customers, and boost performance with intelligent, secure, AI-enabled digital messaging capabilities. The result: More efficient agents, more effective supervisors, more successful conversations.

Natural Language Processing

Empowers intelligent virtual assistants to understand and interpret customer queries, providing accurate responses.

Personalized Interactions

Enhance customer experiences by tailoring conversations based on individual preferences, history, and past interactions.

Real-Time Translation

Enables agents and customers to communicate in any of 70+ common languages, in real time, speeding resolution and maximizing satisfaction.

Automate the Routine

Save time and focus by automating data entry, appointment scheduling and responses to frequently asked questions.

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Every Messaging
Channel Covered

LinkLive messaging services – including social channels, chat, SMS, and secure mail – enhance contact center performance by enabling real-time or asynchronous communication, chat bots for automation, and trend analysis to provide optimal recommendations for successful resolution.

See the demo

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Full Range of Agent Collaboration Tools

Empower agents with a full suite of tools, enabling them to handle customer inquiries and interactions more efficiently and effectively. Collaborating with customers through co-browse, desktop sharing and secure file transfer will improve first call resolution rates, reduce customer frustration, and enhance the overall customer experience.

See the demo

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Enterprise Message Routing

Enterprise message routing integrates the security of LinkLive with common enterprise email gateways, providing control, security, and compliance while improving organizational efficiency. Simplify communication, reduce audit complexity, and streamline processes, by ensuring secure content exchange between consumers.

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Our partnership with LinkLive Healthcare is truly collaborative. They listen to our needs and pain points, then work with us to assure that Fairview’s patient transfer process remains successful.

Cheryl Bloom

Manager, Patient Flow at
Fairview Health Services

LinkLive’s single interface makes it very easy for our agents to switch between modes on the fly, share files, co-browse, and schedule a follow-up. It absolutely has resulted in better customer experience.

Matt McGrail

Customer Service Center Manager at
a major financial services firm.

Linklive has been so responsive and quick to support us. Their focus on innovation is exciting and we know that we can rely on them to help us continue to improve our digital customer service.

Laurie Aspinwall

Assistant Vice President
Service Center Manager, Newburyport Bank

Case Studies

Serving Hundreds of Global Enterprises

Read about the firsthand experience of some of the hundreds of companies who enjoy LinkLive every single day.