Customer Experience1 MIN READ

Longest Waiting Agent (Longest Available agent)

November 13, 2020 By LinkLive
  • LinkLive
  • November 13, 2020

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Longest Available agent is a type of queuing system where one or more available agents are separated into two (or more) groups based on the expected waiting time. The Longest Wait Agent algorithm serves customers in the shortest possible waiting group first. It has been shown to be a viable alternative to the FCFS and other queuing systems.

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