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Contact Center1 MIN READ

Operational expenses (opex)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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The operational expenses (opex) of a contact center can be divided to three different areas: salary expenses, which include salaries, bonuses, benefits and payroll taxes; internal expenses, which include material costs such as printing, photocopying and stationery; and external expenses such as telecommunications and travel costs.

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