Look-Ahead Routing

Read More: A Midwest Story of Innovation

Look-Ahead Routing is a very important function in contact centers which helps to ensure that every incoming calls are attended in the order they come through to the queue.

Reinventing the Contact Center Customer Experience

COVID’s Impact on the Nursing Shortage Crisis

HCBS 2022 In Review: 3 Trends to Watch

Providing a Branch-Level Experience with Video Chat

CCaaS: How it Started and Where it’s Going