Contact Center1 MIN READ
First Call Resolution (FCR)
Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades
First Call Resolution (FCR) is a strategy, process and metrics designed to measure whether all customers are able to speak to a human in the first call they place to the contact center, and complete the requirements within a single call.
For Patients, Convenience is King
The Impact of the Nursing Shortage in Hospitals Today
The Road to Recovery: Improving Patient Engagement
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
COVID’s Impact on the Nursing Shortage Crisis
