LinkLive Once Again Earns Rigorous HITRUST r2 Certification |  LEARN MORE

Contact Center1 MIN READ

End Of Call Disposition (EOCD)

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Read More: A Midwest Story of Innovation

In telephone business, an end of call disposition (EOCD) is an action taken by a contact center agent to close out a contact with a customer such that their interaction with the agent is concluded and no further action needs to be taken. An EOCD may consists of different actions like closing a service ticket, clearing a trouble call etc.

CCaaS: How it Started and Where it’s Going

COVID’s Impact on the Nursing Shortage Crisis

HCBS 2022 In Review: 3 Trends to Watch

Reinventing the Contact Center Customer Experience

For Patients, Convenience is King

Request a Demo →

Subscribe for updates