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Blog
Contact Center
Average Talk Time (ATT)

Contact Center1 MIN READ

Average Talk Time (ATT)

November 9, 2020 By LinkLive

LinkLive
November 9, 2020

Read More: Experience Innovation in Communications

Average talk time (ATT) measures the average length of contact center calls over a specified period of time. The contact center contact agent community can determine whether a contact center is performing well by comparing att to service level agreements (SLA).

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