Automatic Speech Recognition (ASR)

Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades

Automatic Speech Recognition (ASR) is an important component of customer service automation. Contact centers are adopting speech technologies to handle increasing call volumes and to provide efficient, cost-effective customer service.

Reinventing the Contact Center Customer Experience

The Road to Recovery: Improving Patient Engagement

Providing a Branch-Level Experience with Video Chat

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

For Patients, Convenience is King