Automatic Call Distributor (ACD)

Read More: Avoid Capital Expenditures & Expensive Phone Switch Upgrades

Automatic call distributor or Automatic call distributor (ACD) is a telecommunications system feature that routes incoming telephone calls automatically to a series of agents in a contact center. An ACD can store information on the number of available agents as well as on the caller in order to direct incoming calls to the appropriate agent.

Reinventing the Contact Center Customer Experience

The Road to Recovery: Improving Patient Engagement

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

CCaaS: How it Started and Where it’s Going

Waste Not, Want Not: Automation’s Impact on Patient Engagement