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Contact Center1 MIN READ

Agent Status

November 9, 2020 By LinkLive
  • LinkLive
  • November 9, 2020

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In the context of contact center management, agent status refers to the internal standing or position of contact center agents when the system is not receiving calls or other inbound customer interactions. Each contact center will have a unique number of agents available through staffing plans, which are created to manage the workloads that may arise throughout the year.

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