Call Center1 MIN READ
Rostered Staff Factor (RSF)
Read More: HITRUST – And Why It Matters
Call center Rostered Staff Factor (RSF) is the proportion of the work that can be performed by the available staff at any given time.
The Road to Recovery: Improving Patient Engagement
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
Providing a Branch-Level Experience with Video Chat
Reinventing the Contact Center Customer Experience
The Impact of the Nursing Shortage in Hospitals Today
Related: Contact Center Agents can View Individual Performance Stats in Real-Time