Economies Of Scale

Economies of scale in a contact center simply refers to the reduction of costs that increases as a contact center grows in size. A call center is measured in terms of Revenue per Agent (RPA) or in some cases Revenue per User (RPU).

Providing a Branch-Level Experience with Video Chat

For Patients, Convenience is King

The Road to Recovery: Improving Patient Engagement

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

CCaaS: How it Started and Where it’s Going