Dialed Number Identification Service (DNIS)

Related: Protecting Communications Data Amid Today’s Digital Transformation

Dialed Number Identification Service (DNIS) is a telephone service that allows a business to identify the telephone number of an incoming call in certain situations. A DNIS call queue gives a call center agent the ability to quickly answer calls and determine its destination without having to manually look up the incoming phone number on a phone.

Jack Henry 2022 Takeaways: Balancing human relationships with digital engagement

CCaaS: How it Started and Where it’s Going

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

Providing a Branch-Level Experience with Video Chat

The Road to Recovery: Improving Patient Engagement

Learn More: Perform Quality Assurance on Calls to Better Train Contact Center Agents