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LinkLive for Social Assistance


LinkLive helps social assistance organizations securely connect individuals and support teams through AI-Enabled communication that improves access and enables more compassionate service.

Accessible & Multilingual Citizen Services
Ensure individuals can access support through inclusive, easy-to-use communication channels.
LinkLive enables organizations to connect through secure messaging, voice, and video across digital touchpoints. AI-Enabled virtual assistants help answer common questions and guide individuals to the right programs.
Built-in translation supported through AI-enabled language tools helps agencies provide accessible support across diverse communities while maintaining privacy and trust.

Accessible and Multilingual Citizen Services

Purpose Built for Regulated Industries

Program Contact Center Operations
Modernize service delivery with a secure contact center designed for high-volume community support.
LinkLive unifies communication channels through voice, chat and SMS, and video in one platform. AI-Enabled real-time agent guidance helps staff respond faster while maintaining empathy in every interaction.
Demand can be managed using intelligent routing, while knowledge tools help ensure consistent and accurate responses.

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Coordinated Support Services
Support coordinated service delivery through secure communication, shared context, and intelligent workflow tools that help teams work together more efficiently to better serve individuals and families.

Help caseworkers stay connected across teams, departments, and field environments.

LinkLive enables collaboration through secure messaging, voice, and video. Teams can share documents through encrypted file sharing while maintaining conversation history.

Real-time insights from agent guidance tools help staff respond efficiently. Mobile communication tools keep caseworkers connected anywhere.

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Connect individuals to the right services faster while reducing manual work.

Conversational virtual assistants help capture needs and guide intake steps. Requests can be prioritized using intelligent routing for faster response times.

Secure follow-up through messaging tools helps maintain continuity throughout the intake process.

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Support trusted collaboration between partner organizations while protecting sensitive information.

Teams can share updates through secure messaging and exchange documents using encrypted file sharing. System integrations help ensure information flows securely between platforms.

Insights from knowledge tools help staff quickly access accurate information when supporting individuals across programs.

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Proven Results in Social Assistance
United Way of Greater Chattanooga unified 211 services statewide using LinkLive to improve routing visibility, speed response times, and support more consistent service delivery.
The organization achieved 78% faster service and a 20% increase in agent satisfaction while maintaining a secure, privacy-first communication environment for community support.

Financial professional reviewing information on laptop