TCP/IP (Transmission Control Protocol/Internet Protocol)

TCP/IP (Transmission Control Protocol/Internet Protocol) are fundamental communication protocols at the heart of how the Internet works. TCP and IP work together as a “package-delivery system” to ensure that requested data is moved from a source host to an end user.

CCaaS: How it Started and Where it’s Going

Reinventing the Contact Center Customer Experience

Providing a Branch-Level Experience with Video Chat

For Patients, Convenience is King

Waste Not, Want Not: Automation’s Impact on Patient Engagement