Operational Expenses (OPEX)

Read More: Experience Innovation in Communications

The operational expenses (opex) of a contact center can be divided to three different areas: salary expenses, which include salaries, bonuses, benefits and payroll taxes; internal expenses, which include material costs such as printing, photocopying and stationery; and external expenses such as telecommunications and travel costs.

COVID’s Impact on the Nursing Shortage Crisis

CCaaS: How it Started and Where it’s Going

For Patients, Convenience is King

The Impact of the Nursing Shortage in Hospitals Today

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

Learn More: Skills-based Routing to get the Right Communication to the Right Employee