Telephony Services Application Programming Interface (TSAPI)
The Telephony Services Application Programming Interface (TSAPI) is an interface that permits C++ programming language based services in a standard way. This API provides a certain amount of flexibility to the application programs, by allowing them to get connected to the service provider and also provides the support for the protocol handling functionality. TSAPI is an interface which allows service provider implementation written in C++ programming language to communicate with call center application programs written in any programming language.
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