Beyond the Hype: Practical AI Strategies for Modern Customer Experience
AI is transforming customer experience, but achieving meaningful results requires more than simply adding AI features to existing systems. Leading organizations are discovering that long-term success comes from an AI-native approach, where automation, knowledge, engagement, and agent workflows work together as a unified experience.
Join LinkLive and Cloud Tech Gurus August 20 at 2:00 PM ET / 1:00 PM CT for an executive-level discussion on the evolving role of AI in customer experience and contact center operations. We’ll explore emerging trends, practical use cases, and key lessons organizations are learning as they modernize their customer engagement strategies.
Attendees will gain insights from a real-world customer journey, including how a rapidly growing organization evaluated multiple vendors, identified the AI capabilities that mattered most, and selected a platform designed to support both immediate needs and long-term growth.
Key topics include:
- The most impactful AI use cases for customer service and contact centers today
- Common pitfalls organizations encounter when evaluating AI solutions
- The difference between AI-native platforms and legacy systems with AI add-ons
- Lessons learned from a high-growth organization’s AI and CX transformation journey
Whether you’re just beginning your AI journey or looking to expand existing initiatives, this session will provide practical guidance for building a more intelligent, scalable, and future-ready customer experience operation.