One Click for Advanced AI Solutions with an Enhanced LinkLive and NCR Voyix Strategic Partnership
SAN FRANCISCO, CA., March 27, 2024– NCR Voyix, a leading digital commerce business, agreed to migrate clients with legacy chat services to a new package of market-leading LinkLive digital customer service along with messaging services. The NCR Voyix partnership with LinkLive creates an upgrade for hundreds of clients and provides these financial institutions with one integrated solution across all communications channels.
“Expectations for digital-first engagement with banks and credit unions have evolved exponentially. Digital is critical to deliver exceptional customer experience, and LinkLive enables an expansive humanizing digital approach to help customers. The new package provides banker engagement to customers within their digital banking experience,” said Douglas Brown, Chief Product Officer of Digital Banking at NCR Voyix.
NCR Voyix will lead a migration of clients throughout 2024, making it easy to activate LinkLive with minimal disruption. As a result, clients will be positioned to add voice and call center (CCaaS) and hybrid (UCaaS) work features to empower contact center agents and enterprise employees.
The LinkLive Digital Messaging package offers access to critical features that empower Call Center Agents to be there for Bank Customers and Credit Union Members with one click to access voice, video, file share, and desktop share, including advanced AI solutions. The secure, compliant nature of the LinkLive platform ensures that all communications are recorded and preserved according to internal recordkeeping and regulatory requirements.
“We chose LinkLive for its exceptional partnership, seamless integrations with NCR Voyix Digital, and a notable advancement over our previous provider. The inclusion of AI features including integration of Kasisto’s KAI, robust reporting, and analytics stood out as key differentiators,” said Gene Fichtenholz, VP Digital Strategy and Engagement, Meriwest Credit Union. “LinkLive’s commitment to being customer-focused and responsive to our needs, backed by their proven track record in similar implementations, reassured us of their capability. Their unique emphasis on security within an all-in-one solution further solidified our confidence in selecting them as the ideal partner for our communication needs.”
“By leveraging our integration and activating LinkLive services for more than 200 financial institutions, we are making it easier for NCR Voyix clients to seamlessly bridge all channels, providing a common experience where everyone at the financial institution can be connected to the customer or member,” said LinkLive Chief Product and Marketing Officer, Pat Reetz. “This migration is more than an upgrade; it’s a proactive step towards future-proofing the communication landscape for these financial institutions, enhancing current capabilities, and laying the foundation for scalable advancements in their contact center operations.”
NCR Voyix clients seeking more information about this LinkLive upgrade are encouraged to visit: https://info.linklive.ai/ncrpreferred.
About NCR Voyix
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and digital banking industries. NCR Voyix transforms retail stores, restaurant systems and digital banking experiences with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 15,000 employees and customers in 35 countries across the globe.
About LinkLive
LinkLive is the leading all-in-one, AI-enabled communications platform, trusted by the world’s most highly secure organizations to deliver cloud-based contact center as a service (CCaaS), digital customer service (DCS), and enterprise communications. With over 1,100 happy clients, LinkLive is dedicated to creating compelling experiences, optimizing agent performance, and ensuring compliant communications for enterprise users by transforming conversations to efficiently support your customers and employees, no matter where they are. Unlike other solutions, LinkLive stands out with modern, native features – including secure and compliant voice, texting, video conferencing, co-browse, mail, file share, appointment scheduling, and a digital office – LinkLive provides a unified experience for optimal outcomes. LinkLive powers communications success for organizations like Newburyport Bank, Neighbors Federal Credit Union, Bank of Oak Ridge, North Memorial Healthcare, University of Minnesota Physicians, and more. LinkLive’s platform adheres to stringent compliance standards, including GLBA, SEC, SOC2, HI-TRUST, Sarbanes-Oxley, and HIPAA requirements. For more information visit linklive.ai. Follow LinkLive on Twitter and LinkedIn.
