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Predictive Dialer (PPD)

November 12, 2020 By LinkLive
  • LinkLive
  • November 12, 2020

Predictive dialer (PPD) is a computer software application for predictive dialing, enabling call center agents to quickly and efficiently manage large numbers of telephone calls. In other words it is an automated process to enable agent contact with individual or set of phone numbers which are predefined by a business on the basis of probability of response and other criteria.

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