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Telehealth1 MIN READ

Average After-Call Work Time (AWT)

November 12, 2020 By LinkLive
  • LinkLive
  • November 12, 2020

In contact center, average After-Call Work Time is the elapsed time between the end of a call and the agent’s return to the queue. The AWT is normally recorded by the ACD and reported on an hourly basis.

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