Contact Center1 MIN READ

Document Management System (DMS)

November 7, 2020 By LinkLive
  • LinkLive
  • November 7, 2020

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The main purpose of a contact center document management system is to manage e-mail interactions, phone call interactions, social media interactions, live chat interactions, writing notes from the field staff to the contact center workers for resolving complaints and many other communications via documents. Furthermore, DMS in contact center also involves automatically classifying each document based on its content and then routing it to specific channel for further process such as resolution or follow up’.

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