Contact Center1 MIN READ
Agent Group, Split Or Gate
“Split or gate” is a mechanism used in contact centers to either divert calls based on resolution processes, or to route inbound calls differently based on call types.
Communications Technology: The Key to Curbing Staff Shortages
HCBS 2022 In Review: 3 Trends to Watch
For Patients, Convenience is King
Looking Back: How Today’s Nursing Shortage Crisis Came to Be