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    Discover new depths of connection. See the customer journey, connect through any channel, drive performance.
  - Purpose Built for CEP
    
    We provide a unified, highly-secure, customer experience with predictive analytics to radically improve strategies and customer loyalty.
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    We want to ensure the safety & protection of our customer’s data. Security is our priority, not an afterthought.
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    Revation Systems is now LinkLive; hear from our founder.
    
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Blog
Call Center
CTI (Computer Telephony Integration)

Call Center1 MIN READ

CTI (Computer Telephony Integration)

November 7, 2020 By LinkLive

LinkLive
November 7, 2020

Related: Easily Communication-Enable Any Website to Allow for Easy Customer Connection

CTI stands for computer telephony integration. CTI technology is a set of services and tools that are used to integrate the contact center (CC) with other applications in order to drive call center performance.

Looking Back: How Today’s Nursing Shortage Crisis Came to Be

COVID’s Impact on the Nursing Shortage Crisis

The Impact of the Nursing Shortage in Hospitals Today

CCaaS: How it Started and Where it’s Going

The Road to Recovery: Improving Patient Engagement

Read More: Detailed Logging for Every Event in the Contact Center System

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