Voice IVA
Real-Time Translation
Support 75+ languages with instant, bi-directional AI-powered translation.
Automated Workflow
Enable API-driven bots to perform tasks, retrieve information, and securely execute changes across connected systems, streamlining service.
Knowledge Base Accuracy
Deliver consistent, compliant answers aligned with your approved knowledge base.
Authentication and Fraud Prevention
Prevent fraud with phone validation, MFA, and partner integrations.
Effortless Agent Escalation
Seamlessly connect callers to live agents while maintaining full conversation context.
Post-Call Intelligence
Generate summaries, transcripts, and analytics for continuous optimization.
Why Organizations Choose Voice IVA
- Automate Inbound Calls Deflect up to 40% of routine inquiries, freeing agents for high value work.
- 24/7 Personalized Support Deliver fast, knowledge-driven responses with real-time context and accuracy anytime without increasing staff.
- Accelerate First-Call Resolution Reduce call handling time by up to 60% and boost resolution rates by up to 80% leveraging intelligent workflows.
- Improve Containment Resolve up to 86% of routine engagements securely through advanced self-service automation.
- Security You Can Trust Built on LinkLive’s HITRUST r2-certified platform for unmatched security, compliance, and peace of mind.
- Smarter Agent Escalations Agents pick up conversations with full context, saving time and making escalations seamless.
Purpose-Built for Regulated Industries
With more than 1,100 financial and healthcare organizations served, LinkLive’s Agentic AI-powered Voice IVA is purpose-built for industries where security, accuracy, and responsiveness are non-negotiable.
Deployed on the LinkLive platform with HITRUST r2 certification, Voice IVA delivers secure, multilingual support, smart escalation, and fully auditable conversations, while protecting sensitive data and ensuring compliance at every touchpoint.
See Voice IVA in Action
Smarter, faster, and more secure conversations over the phone channel.
Discover the Benefits of Voice IVA
SSee how LinkLive’s Agentic AI-powered Voice IVA transforms the voice channel with real-time translation, knowledge-based accuracy, and seamless agent escalation. This brochure highlights how secure, personalized automation can reduce costs, improve containment, and elevate customer experiences across regulated industries.