Embedded Knowledge Base
Real-Time, Reliable Knowledge
Stay ahead with a knowledge base that updates instantly as agents and virtual assistants resolve customer issues.
Seamless Integration & Connectivity
Connect your knowledge base to your customer data sources and industry.
Empowering Agents & Customers
Give agents and customers instant access to accurate answers to reduce resolution times and enable confident self-service at every touchpoint.
Secure & Compliant by Design
Protect sensitive information with enterprise-grade security and industry-leading compliance, purpose-built for regulated environments.
Why Organizations Choose LinkLive Knowledge Base
- Answer with Dynamic, Always-Current Content Move beyond static repositories—LinkLive Knowledge Base evolves in real time as agents and virtual assistants resolve customer issues, ensuring every answer is accurate and relevant.
- Provide Faster, Better Resolutions Equip agents and bots with instant access to collective organizational knowledge, reducing handle times and boosting first contact resolution rates.
- Integrate Seamlessly Across Systems Unify knowledge across your CRM, customer databases, and industry platforms like Epic EHR for a single source of truth that powers every channel.
- Ensure Security & Compliance Built on LinkLive’s HITRUST r2-certified platform, the Knowledge Base keeps sensitive information protected and auditable for regulated industries.
Purpose-Built for Modern Customer Engagement
From banking to healthcare, organizations trust LinkLive Knowledge Base to deliver support that evolves with their needs. Embed knowledge directly into every workflow so agents and customers get the right answers at the right moment.
Support both human and virtual agents with consistent, up-to-date information. Whether through Agent CoPilot, automation tools, or as a stand-alone solution, LinkLive helps teams resolve issues faster and more confidently.
With more than 20 years of domain expertise, LinkLive understands the regulatory, operational, and integration challenges of complex industries. Every interaction is supported by knowledge that is secure, relevant, and reliable.
Discover the Benefits of LinkLive Knowledge Base
Boost Agent Confidence & Productivity
Empower agents to handle complex inquiries and reduce repetitive questions with quick access to accurate information.
Accelerate Onboarding & Training
Help new team members ramp up faster with easy access to curated, contextual knowledge.
Drive Continuous Improvement
Let your knowledge base evolve with every interaction to improve outcomes for customers and teams.