Using AI That Matters To Help Your Community
Explore how PA 211 harnesses AI to enhance efficiency for Agents and Resource Navigators in this on-demand webinar. Join Emily Aubele, Vice President of PA 211/United Way of Pennsylvania, as she discusses AI-driven resource delivery, referral management, balancing digital and human interactions, and the impact of chat translation in serving communities. Discover how AI is transforming service navigation and optimizing support for those in need.
Key Takeaways:
- Award-Winning Innovation – PA 211 earns recognition for its AI-powered chat translation, developed with LinkLive.
- Enhancing Operations – Plans underway to integrate new CRM and workforce management tools.
- Personalized, Secure Engagement – LinkLive ensures seamless, AI-driven communication across channels.
- Balancing Tech & Human Touch – AI enhances, not replaces, human interactions for better service experiences.
- Real-Time AI Support – AI streamlines assistance, conversation summaries, and overall service efficiency.
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