The Rules of Patient Access are Changing
About this webinar
Today, the relationship between healthcare systems and their patients is undergoing significant change. Consumers have grown accustomed to accessing enhanced digital experiences in nearly every other industry including retail, entertainment, and banking. Unfortunately, healthcare systems’ customer experience has often lagged. And while providing high-quality care continues to be the primary goal of a healthcare system, today these organizations must also deliver a higher-level of customer service to meet patient expectations.
In our webinar, we examine shifting patient engagement expectations, regulations, and trends to help you identify the key areas of potential growth for the coming year. We’ll look at ways to optimize scarce clinical and administrative resources, and how relationships are shifting between patients and providers. Finally, we review key use case opportunities for implementing these changes to improve efficiency and the digital experiences of your patients and associates.
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