Overview
Headquartered in Columbia, South Carolina, South State Bank is the largest bank based in the state. With 168 branches, South State Bank is committed to providing the best financial solutions and is one of the fastest growing regional banks in the South.
The Challenge
South State Bank has been using LinkLive for secure mail and chat for many years. The organization was seeking to integrate chat across different parts of their digital banking strategy. After a recent acquisition and doubling of asset size, South State Bank focused on making LinkLive technology the center point of their communications strategy as they prioritize digital customer service.
LinkLive Resolution
South State Bank chose LinkLive Banking for their digital banking services. Today, the bank has enabled chat into their commercial and retail banking channels and has an average of 9,000 inbound chats per month. Additionally, LinkLive Banking is connected to multiple digital banking platforms.
With LinkLive Banking, South State Bank now has their digital solutions all from a single vendor. The bank’s chat sessions are intelligently routed to the appropriate available resource, supporting the bank’s digital customer service.
Result
Average of 9,000 inbound chats per month
Improved digital customer service
AI and Video Banking