Agent CoPilot
Real-Time Summaries
Automatically capture key conversation points and next steps to reduce post-call work by up to 40%.
Sentiment & Tone Analysis
Guide agent empathy with real-time feedback on customer sentiment across chat, voice, and SMS.
Contextual History Access
Pull complete cross-channel history instantly—so agents never start from scratch.
Recommended Responses
Suggest accurate, knowledge-based replies in real-time, with full agent oversight and customization.
Why Organizations Choose Agent CoPilot
- Boost Productivity at Scale Reduce repetitive tasks so agents can focus on complex issues—improving service speed and quality.
- Guide Empathetic Conversations Real-time tone and sentiment feedback helps agents better understand and support every customer.
- Accelerate Handle Times Suggested replies, highlights, and summaries help agents work smarter—reducing time spent toggling or rewriting.
- Secure & Compliant by Design Built into the LinkLive platform, Agent CoPilot inherits HITRUST r2-grade protection for peace of mind in regulated industries.
- Put History to Work With conversation insights and summaries, agents never have to scroll or search for past context again.
Purpose-Built for Regulated Teams
From financial institutions to healthcare systems, organizations rely on Agent CoPilot to balance AI efficiency with human-centric service. By surfacing real-time conversation insights—while keeping agents in control—CoPilot supports better outcomes, smarter interactions, and more secure experiences.
Deployed within LinkLive’s HITRUST r2-certified platform, Agent CoPilot ensures every interaction remains compliant, auditable, and protected by the industry’s most rigorous privacy and security standards.
See Agent CoPilot in Action
Conversation History on Demand
Real-Time Translation & Summaries
Suggested Responses with AI Precision
Discover the Benefits of Agent CoPilot
See how LinkLive’s AI-Enabled Agent CoPilot enhances productivity, reduces agent burden, and supports smarter service through contextual AI tools. This brochure breaks down the full feature set and the real-world results CoPilot delivers.