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The essentials for engaging with customers

Richer, digital-first customer engagements

Singular communications platform covering all channels

Essential

For Powerful Digital Customer Service

Includes:

  • Chat, SMS, & Multimedia

    Secure chat for connecting customers and agents with skills based routing + ability to add voice, video, file attachments, and desktop share.

  • Secure Mail

    Secure email with file attachments, for connecting customers to your business with easy integration to corporate messaging.

  • Conversation History

    Contextual client support with a 360 historical view of all LinkLive interactions across chat, voice, phone SMS, or secure mail.

  • Workforce Management (WFM) for Chat

    Automatically generate schedules and accurate forecasts for inbound chat while managing requests for sick time and unplanned time off.

  • Question and Answer Service Bot

    Chatbot for automated answers to common questions with rule-based conversation flow.

  • Outlook integration for Secure Mail

    Integrate Secure Mail and file attachments within your Microsoft Outlook client via POP3 or IMAP.

  • CoBrowse

    Share web pages and securely guide customers to see the permitted pages while pointing or highlighting the consumer’s web page.

  • Engagement Level Reporting

    Review agent performance and activity with easy-to-use charts, graphs, tiles and surveys across subscribed features.

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Premium

For Contact Center Agents & Customer-Facing Staff

Includes Essential & More:

  • Agent CoPilot

    Empower agents with real-time sentiment monitoring, conversation summaries, and recommended chat responses while enabling them to maintain focused for successful conversations.

  • Chatbot Intelligent Virtual Assistant

    Enable customers with enhanced self-service and support through an Intelligent Virtual Assistant (IVA) that answers questions in plain language, utilizing your own knowledge base.

  • Appointment Scheduling

    Consumer appointments on your website and mobile app with Calendars per categories, services and locations. Available via integration to Outlook 365.

  • AI Chat Translation

    Receive messages in up to 75 supported languages within a chat with the ability to translate in a user’s preferred language.

  • Premium Reporting

    Monitor your KPIs that matter most with real-time performance solutions. Includes Charts, Graphs, Tiles, Surveys, Agent Dashboards, Agent Scoring, Survey Reporting, Call Accounting all with standard reports and ad-hoc reporting capabilities.

  • CRM/Knowledge Base Integrations

    Integrate your 2nd party data for agents across all channels. Provide real-time insights, improve workflows, and optimize the Agent experience. Additional fees may apply.

  • Multimedia Conference Rooms

    Personal online conferencing for Agents and Licensed Professionals to collaborate with customers. Each user has a dedicated virtual lobby with a permanent URL and full media.

  • Social Media Channels

    Expand your reach by connecting LinkLive to your social channels including What’sApp, Facebook, and Instagram.

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Most
Popular

All-in-One

For Contact Center Agents & Enterprise Staff

Includes Premium & More:

  • LinkLive Contact Center

    Cloud-based and AI-powered, the LinkLive CCaaS is an all-in-one contact center solution for customer service and support. The platform’s modern, highly functional user interface is designed to connect customers and agents anywhere, in any channel, with a best-in-class security posture.

  • Voice Conversations, Inbound and Outbound

    Each seat blends all conversations from digital-first to voice services for a full-service Agent experience with inbound & outbound voice with IVR services, advanced queueing and skills-based routing.

  • Embedded Agent CoPilot

    Includes all Chat and Voice conversations with improved response times and consistency with context-aware AI generated summaries and recommended response, informed by your knowledge base.

  • AI-Enabled Customer Experience

    Balance self-service through conversational AI, knowledge management, and proactive outreach with the ability to keep the humans at your organization in the loop for more complex interactions.

  • Workforce Engagement Analytics

    Enhance workforce engagement with daily reports, customized insights, survey management, agent monitoring, quality assurance, and comprehensive management for all conversations.

  • Outbound Dialer

    Automated campaign dialer for outbound customer, patient, and prospect engagement via voice and SMS. Includes intelligent agent routing.

  • Enterprise Communications

    Secure and compliant communications and collaboration solution for all users across the organization with solutions for mobile workforce. Includes inbound/ outbound voice and SMS along with mail, chat, and full multimedia.

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Compare All Plans and Features

LinkLive Packages Breakdown

Customer Engagement Platform Essential Premium
Most Popular
All-in-One
Chat, SMS, & Multimedia
Secure Mail
Conversation History
Workforce Management (WFM) for Chat
Question and Answer Service Bot
Outlook Integration for Secure Mail
CoBrowse
Engagement Level Reporting
Agent CoPilot
Chatbot IVA
Appointment Scheduling
AI Chat Translation
Premium Reporting
CRM/Knowledge Base Integrations
Multimedia Conference Rooms
Social Media Channels
LinkLive Contact Center
Voice Conversations, Inbound and Outbound
Embedded Agent CoPilot
AI-Enabled Customer Experience
Workforce Engagement Analytics
Outbound Dialer
Enterprise Communications