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The essentials for engaging with customers

Richer, digital-first customer engagements

Singular communications platform covering all channels

Essential

For Powerful Digital Customer Service

Includes:

  • Chat, SMS, & Voice Conversations with Multimedia and Advanced Queuing

    Secure chat and SMS for connecting customers and agents + ability to add voice, video, file attachments, and desktop share. Includes intelligent queueing and routing for faster issue resolution.

  • Secure Mail

    Secure email with file attachments, for connecting customers to your business with easy integration to corporate messaging.

  • Conversation History

    Contextual client support with a 360 historical view of all LinkLive interactions across chat, voice, phone SMS, or secure mail.

  • Agent Connect & Desktop Sharing

    Enable seamless collaboration
    through voice and desktop sharing.
    Agents can visually guide customers,
    shorten call times, and boost first-contact
    resolution.

  • Engagement Level Reporting

    Review agent performance and activity with easy-to-use charts, graphs, tiles and surveys across subscribed features.

  • Question and Answer Service Bot

    Chatbot for automated answers to common questions with rule-based conversation flow.

  • Outlook integration for Secure Mail

    Integrate Secure Mail and file attachments within your Microsoft Outlook client via POP3 or IMAP.

  • Workforce Engagement: Pre and Post Survey Management

    Collect feedback with pre and post-conversation surveys across all channels. Personalize service, capture insights, and drive continuous CX improvement.

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Premium

For Contact Center Agents & Customer-Facing Staff

Includes Essential & More:

  • Agent CoPilot Conversation Intelligence (Chat & SMS)

    Empower agents with AI-powered conversation tools for chat and SMS, including real-time summaries, sentiment and tone analysis, instant highlights, and recommended responses.

  • Chatbot Intelligent Virtual Assistant

    Enable customers with enhanced self-service and support through an Intelligent Virtual Assistant (IVA) that answers questions in plain language, utilizing your own knowledge base.

  • AI Chat Translation Service

    Receive messages in up to 75 supported languages within a chat with the ability to translate in a user’s preferred language.

  • Premium Reporting

    Monitor your KPIs that matter most with real-time performance solutions. Includes Charts, Graphs, Tiles, Surveys, Agent Dashboards, Agent Scoring, Survey Reporting, Call Accounting all with standard reports and ad-hoc reporting capabilities.

  • CRM/Knowledge Base Integrations

    Integrate your 2nd party data for agents across all channels. Provide real-time insights, improve workflows, and optimize the Agent experience. Additional fees may apply.

  • Available Add-On: Knowledge Base

    AI-enabled, integrated knowledge base with natural language querying for instant agent access to client-specific information. Streamline customer interactions with consistent, accurate responses while reducing resolution times.

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Most
Popular

All-in-One

For Contact Center Agents & Enterprise Staff

Includes Premium & More:

  • LinkLive Contact Center

    Cloud-based and Agentic AI-powered, the LinkLive CCaaS is an all-in-one contact center solution for customer service and support. The platform’s modern, highly functional user interface is designed to connect customers and agents anywhere, in any channel, with a best-in-class security posture.

  • Voice + Digital Messaging Agents

    Each seat blends all conversations from digital-first to voice services for a full-service Agent experience with inbound & outbound voice with IVR services, advanced queueing and skills-based routing. Includes SIP trunking for VoIP and PSTN calls.

  • Embedded Agent CoPilot

    Includes all Chat and Voice conversations with improved response times and consistency with context-aware AI generated summaries and recommended response, informed by your knowledge base.

  • AI-Enabled Customer Experience

    Balance self-service through conversational AI, knowledge management, and proactive outreach with the ability to keep the humans at your organization in the loop for more complex interactions.

  • Workforce Engagement

    Enhance workforce engagement with daily reports, customized insights, survey management, agent monitoring, quality assurance, and comprehensive management for all conversations.

  • Outbound Dialer

    Automate outbound customer and prospect engagement via voice and SMS. Multiple modes for integration and agent interaction with the customer.

  • Enterprise Communications

    Secure and compliant communications and collaboration solution for all users across the organization with solutions for mobile workforce. Includes inbound/ outbound voice and SMS along with mail, chat, and full multimedia.

  • Available Add-On: Voice IVA

    AI-enabled, integrated knowledge base with natural language querying for
    instant agent access to client-specific information. Streamline customer
    interactions with consistent, accurate responses while reducing resolution times.

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Compare All Plans and Features

LinkLive Packages Breakdown

Customer Engagement Platform Essential Premium
Most Popular
All-in-One
Chat, SMS, & Voice Conversations with Multimedia and Advanced Queuing
Secure Mail
Conversation History
Agent Connect & Desktop Sharing
Engagement Level Reporting
Question and Answer Service Bot
Outlook Integration for Secure Mail
Workforce Engagement: Pre and Post Survey Management
Agent CoPilot Conversation Intelligence (Chat & SMS)
Chatbot IVA
AI Chat Translation Service
Premium Reporting
CRM/Knowledge Base Integrations
Available Add-On: Knowledge Base
LinkLive Contact Center
Voice + Digital Messaging Agents
Embedded Agent CoPilot
AI-Enabled Customer Experience
Workforce Engagement
Outbound Dialer
Enterprise Communications
Available Add-On: Voice IVA