Conduct Every Customer Experience with Secure, Agentic AI
Journey Engine is the secure, AI-enabled orchestration layer at the center of LinkLive’s Customer Engagement Platform. It’s trusted by highly regulated industries to deliver seamless, personalized communication across all channels—digital, voice, and more.
By connecting bots, agents, and mobile workers in a single flow, Journey Engine keeps every interaction fast, compliant, and outcome-driven. Built on a federated, low-code/no-code architecture, it supports intelligent automation, smart routing, and smooth transitions between virtual and human support.
The result? Faster, more relevant service for your customers, and smarter tools for your teams to increase efficiency and reduce cost-to-serve.
What Makes Journey Engine Different
Digital Labor
Framework
A network of specialized bots retrieves data, answers questions, and completes multi-step tasks that traditional automation cannot handle. This makes complex customer workflows faster, more consistent, and secure.
AI-Empowered
Orchestration
Journey Engine uses top-tier AI models, including LLMs, to power dynamic chatbots, voice IVAs, and Agent CoPilot. It adapts to your business logic and data, improving both automation and agent support.
Omnichannel, Effortless
Integration
Conversations stay smooth across chat, voice, video, and devices without losing context. Whether a customer is switching channels or an agent is handing off, Journey Engine keeps everything aligned.
Secure and Compliant
by Design
Built for the strictest compliance needs, Journey Engine delivers encrypted, auditable interactions. Trusted by healthcare, finance, and social services, it ensures peace of mind for every conversation.
Transforming Customer and Agent Experiences
- Personalized Journeys at Scale
Adapt in real time to each customer’s intent with smart routing and seamless handoffs between bots and agents. - Faster Resolutions, Happier Customers
Eliminate friction and resolve issues faster with intelligent automation—boosting satisfaction while lowering costs. - Resilient, Future-Ready Architecture
The federated, low-code/no-code design integrates easily and scales with new systems, channels, and regulations. - Trusted in Regulated Industries
Proven across banking, healthcare, and beyond, Journey Engine delivers secure, adaptive CX for 1,000+ clients.
Outcomes Start Here
Experience the future of customer journey orchestration—secure, adaptive, and built for the complexity of real-world customer engagement.