Seamlessly Integrate with Epic and Other EHRs
LinkLive connects with Epic and other EHR platforms to streamline workflows, support faster patient transfers, and enhance care coordination. With real-time access to patient records, healthcare teams can provide more efficient, personalized service—while staying fully compliant with HIPAA and HITRUST standards. One healthcare group integrated Epic in just four months—cutting call volumes and boosting patient satisfaction.
Faster Patient Transfers
Reduce handle times with instant access to key patient details, allowing teams to coordinate care more quickly and effectively.
Smarter Agent Support
Provide agents with real-time visibility into patient records, empowering them to deliver confident, informed support in every interaction.
Stronger Revenue Retention
Eliminate bottlenecks in referral and intake processes to reduce missed connections and preserve more revenue opportunities.
Zero-friction links between patients and providers
Healthcare organizations have trusted us for over 20 years as their partner for bringing them closer to patients. Whether it’s saving lives through shortening inbound patient transfers times, using an AI engine to schedule agents, or powering a customer service center that enables personalized care at scale, LinkLive is there to reduce the friction in the healthcare system.
Better Patient Journeys
Enable your team to improve outcomes that matter for your patient population through modernizing patient journeys.
Patient Care, Everywhere
Implement AI that ensures the best possible joint employee and customer engagement continuously over time.
AI Workforce Deployment
Schedule the right specialist to provide the best patient experience – regardless of who, where, and when care is provided.
Why healthcare needs a patient engagement revolution
80%
of patients prefer to use digital communications with providers at least some of the time.
96%
of patient complaints are
customer service related.
62%
of patients say the healthcare system feels like it’s designed to be confusing.
Save more lives
With LinkLive AI, everything you need for smooth and rapid transfers is in one solution.
"No Fuss" Inbound Transfers
Transfer patients in minutes on any device – no dialing, leaving messages, or waiting. Securely upload face sheets, access patient history, and connect with healthcare providers through one platform.
Streamlined Workflows
Receive referrals from other providers with ultimate efficiency, creating shortened time to care. Save lives through the rapid upload of referring parties information into the system with fewer delays in scheduling.
Reduced Revenue Leakage
Stop losing revenue when patients are transferred out or inbound transfers are not accepted. See trends and convert your inbound transfer center to a virtual command center to save more lives.
Covering the Entire Patient Journey
Patient Access
Patient Transfer
Care Coordination + Management
Mobile Worker
Linklive in action
More One-of-a-Kind Use Cases in Action
LinkLive offers specialized, advanced use cases to multiple healthcare institutions and providers.
Secure Comms in the Field
Our MobileWorker app puts compliant and secure voice services on traveling medical professionals’ phones.
Patient Transfer
Our AI-powered patient transfer services allows institutions to transfer patients in minutes using on any device – without dialling or waiting.
Advanced Patient Access
Enable patients to find the nearest and best care for them through our suite of easy-to-use scheduling tools.
Put your trust in our HIPAA/HITRUST, security- first customer engagement platform
How Fairview Health Services Lowered Call Abandonment Rates to Under 1%
Fairview saw how dynamic huddle technology could expedite real-time conferencing with no limit to the number of participants. LinkLive’s drag-and-drop functionality enables transfer agents to seamlessly pull available resources into a conversation in real time.