Seamless connections between employees and customers
Join over 600 financial institutions in next-gen digital transformation. Effortlessly engage with humans across any physical or digital channel, while enjoying advanced security.
Text, Chat,
and Email
Easily integrate LinkLive Chat into your website to securely connect customers and agents. Enjoy encrypted mail with file attachments.
Targeted
AI Powers
Let customers start the conversation with a chatbot. Then pass the conversation to a human agent to discuss the technical details.
AI-Based Communication Services
Provide fast, automated answers to common questions. Increase customer satisfaction and reduce unnecessary friction.
Full Contact
Center
Replace hardware with a headset and internet access, all while enabling essential communication innovations whenever necessary.
Financial Customers
Demand Superior CX
76%
of banking customers expect an omnichannel experience.
59%
of customers expect on-demand, “anywhere, anytime” customer service.
73%
of banks do NOT have a unified customer record that tracks all interactions via all channels.
One-of-a-Kind Customer Engagement Experiences
E-Signature Integration
Enable your users to review and sign documents in the digital office, removing the need to email back and forth.
Workflow Optimization
Improve how supervisors, agents, and professionals operate. Use AI-enabled data analysis for better reporting and planning. Plus, continue refining more over time via a consistent feedback loop.
Up and Running Rapidly
Bring LinkLive fully online in a matter of weeks. Enjoy guidance all the way from our expert implementation and training team, and let us coach your key stakeholders.
Build Everlasting
Customer Loyalty
How LinkLive Powers Newburyport Bank Unified Communication Experience
A premier community bank on the Greater Seacoast, Newburyport Bank’s channel of service is through quality financial services, with a focus on providing the right solutions to help each individual and family achieve their ideal life.