Customer Experience1 MIN READ
Learn More: Cloud Configuration Reduces Deployment Time & Cost
The abandonment of a contact center call is when a caller ends a call without reaching a contact center agent.
Providing a Branch-Level Experience with Video Chat
HCBS 2022 In Review: 3 Trends to Watch
Looking Back: How Today’s Nursing Shortage Crisis Came to Be
Waste Not, Want Not: Automation’s Impact on Patient Engagement