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Contact Center1 MIN READ


November 11, 2020 By LinkLive
  • LinkLive
  • November 11, 2020

Related: Secure File Transfer & Co-Browse

Voice response unit (VRU) is a telephone call center system that supports automated voice response applications with real-time monitoring and control for customer service. VRUs are connected to Interactive Voice Response (IVR) systems, usually for customers to make choices or direct transactions.

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