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Contact Center1 MIN READ

Longest Call Waiting (LCW)

November 14, 2020 By LinkLive
  • LinkLive
  • November 14, 2020

Read More: HITRUST – And Why It Matters

In the contact center industry, Longest Call Waiting (LCW) is the maximum time, in seconds, that a call can wait before completion. LCW is part of a customer service solution called Call Center Benchmarking.

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