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Contact Center1 MIN READ

AHT (Average Handle Time)

October 5, 2021 By LinkLive System
  • LinkLive System
  • October 5, 2021

An average handle time (AHT) is a weighted measurement of the amount of time it takes for an agent to handle a customer inquiry. An AHT metric is a standard way of measuring the efficiency and effectiveness of customer support, also known as the contact center.

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