Contact Center1 MIN READ
Abandonment Rate
Read More: A Midwest Story of Innovation
A contact center’s abandonment rate measures how many calls are abandoned before the customer service representative (CSR) answers. Contact center managers should strive to keep this number as low as possible to provide superior customer service.
CCaaS: How it Started and Where it’s Going
COVID’s Impact on the Nursing Shortage Crisis
Reinventing the Contact Center Customer Experience
The Road to Recovery: Improving Patient Engagement
Looking Back: How Today’s Nursing Shortage Crisis Came to Be