LinkLive Recognized in Forrester CCaaS Landscape Report  |  LEARN MORE

Call Center1 MIN READ

What is an Erlang Calculator in a Call Center?

November 12, 2020 By LinkLive
  • LinkLive
  • November 12, 2020

Excellent question. First, let’s define contact center – it is a central location where companies or individuals (e.g., persons who are the subject of a telephone survey) communicate with customers and clients. One common use of Erlang Calculator is to help companies understand the number of agents that will be required to effectively handle the volume of calls that they get on a regular basis.

Providing a Branch-Level Experience with Video Chat

Mobile Banking Trends, Benefits & Advantages

CCaaS: How it Started and Where it’s Going

The Road to Recovery: Improving Patient Engagement

HCBS 2022 In Review: 3 Trends to Watch

Subscribe for updates