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Call Center1 MIN READ

What is Erlang Calculator in a Call Center?

November 12, 2020 By LinkLive
  • LinkLive
  • November 12, 2020

Excellent question. First, let’s define contact center – it is a central location where companies or individuals (e.g., persons who are the subject of a telephone survey) communicate with customers and clients. One common use of Erlang Calculator is to help companies understand the number of agents that will be required to effectively handle the volume of calls that they get on a regular basis.

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